Policies and Procedures

PHASES Skin Clinic Policies

CANCELLATION/NO-SHOW POLICY

We require 24 hours’ notice of cancellation or rescheduling or you will not receive your $25.00 booking deposit fee back.

Upon booking an appointment, each client is required to pay a $25.00 booking deposit fee. This fee will be applied to your total when you come in for your service.

Of course, we understand that there may be extenuating circumstances causing you to not be able to make your appointment. We ask that if you have an emergency and couldn’t cancel your appointment in time, to please contact us directly.

ELIGIBILITY OF TREATMENTS

While you may be interested in receiving a particular treatment, please note that not every skin type or skin condition is suited for every treatment offered at PHASES Skin Clinic.

We strive to provide you with exceptional service and results, but we must consider your health and safety first and foremost. With that being said, we may not be able to perform the requested treatment but would be happy to provide an alternative treatment that will give you great results and will be safe for you and your skin.

PHASES Skin Clinic reserves the right to refuse performing any treatment that may be harmful to the client’s skin or overall health. It is at the discretion of the skin care professional to determine whether a treatment can be performed safely.

If you have any concerns about your eligibility for a particular treatment, we recommend you book a consultation for an in depth skin analysis and discussion with a professional.

TREATMENT PRECAUTIONS / CONTRAINDICATIONS

As some of our clients may not be eligible to receive a particular treatment, we have outlined what the contraindications are of each treatment offered. If there is even one contraindication to a treatment, please contact us directly to discuss if this would prohibit you from receiving that treatment. It is important that our clients remain upfront and honest about any contraindications to ensure their safety.

Peel Contraindications

Microneedling Contraindications

  • Use of isotretinoin (Accutane) in the last 12 months
  • Use of prescription topical keratolytics/Retinol in the past 7 days
  • Current use of hydrocortisone
  • Any know allergies or sensitivities to products or ingredients
  • Allergy to aspirin
  • Active skin cancer or facial skin disease in the treatment area
  • Currently being treated for a severe systemic or autoimmune disease (must consult with physician)
  • History of radiation in treatment area
  • Herpes simplex or active infection (must use prophylactic prior to treatment)
  • History of hypertrophic scar formation
  • Pregnancy or breastfeeding
  • Irritation or inflammation at time of appointment
  • History of extremely reactive skin
  • Moderate to severe rosacea or current flare-up
  • Sunburned, wind-burned or severely dehydrated with irritation
  • Open sores, suspicious blemishes or any bleeding in treatment area
  • Recent cosmetic injections within 7 days
  • Any recent cosmetic surgery – must consult with physician
  • Active skin cancer or facial skin disease in the treatment area(s)
  • Active acne (types 2 and 3) or other skin inflammation - Acne must be cleared for 6 months before treatment
  • Open wounds, sores or irritated skin in the treatment area(s)
  • Allergy to stainless steel or anesthetics
  • Blood clotting problems
  • Pregnancy or breastfeeding
  • Use of isotretinoin (Accutane) within the last 12 months
  • Use of Retin-A or other prescription Retinoids within 7 days prior to treatment
  • Keloid scars
  • Eczema, psoriasis and other chronic skin conditions
  • History of actinic keratosis
  • History of diabetes
  • Pacemaker
  • Scleroderma, collagen vascular diseases or cardiac abnormalities
  • Active bacterial or fungal infections
  • Anyone undergoing chemotherapy or radiation
  • Autoimmune disorders
  • Infectious disease (HIV/AIDS/hepatitis)
  • Herpes simplex (active or inactive) or active infection (must use prophylactic within 48 hours of treatment)
  • Cosmetic injections within 3-4 weeks (seasoned user) or 3-4 months (first time user)
    • Must wait 2-3 weeks post treatment for cosmetic injections
  • Excessively tanned or sunburned skin from the sun, tanning beds or use of tanning creams within previous 2 weeks

Dermaplaning Contraindications

Hydrafacial Contraindications

  • Use of isotretinoin (Accutane) within the last 12 months
  • Use of Retin-A or other prescription Retinoids within 7 days prior to treatment
  • Cosmetic injections performed within 2 weeks
  • Any recent cosmetic surgery (must consult with physician)
  • Very thin skin
  • Tattoos in the treatment area
  • Dermatitis, eczema, keratosis pilaris or other chronic skin conditions
  • Sunburned or suntanned skin
  • Anyone undergoing chemotherapy or radiation
  • Grade 3 or cystic acne
  • Blood thinners
  • Diabetes
  • Herpes simplex (both active and inactive) or active infection
  • High anxiety
  • Epilepsy
  • Moles and skin tags (these will just be avoided during treatment)
  • Use of isotretinoin (Accutane) within the last 12 months
  • Use of Retin-A or other prescription Retinol within 7 days prior to treatment
  • Autoimmune disorder
  • Blood thinning medication
  • Eczema, psoriasis
  • Facial or waxing treatments performed within 7-14 days
  • Moles or warts
  • Unidentified facial growth or mark
  • Sunburn or suntan
  • Cold sores or fever blisters with pre-medication
  • Keloids
  • Facial peel or exfoliation within 7-14 days
  • Grade 3 or cystic acne
  • Under medical care for an existing skin condition
  • Allergies to: shellfish, aspirin and gluten

Clarifying Acne Facial Contraindications

Brightening Facial Contraindications

  • Use of isotretinoin (Accutane) within the last 12 months
  • Use of Retin-A or other prescription Retinol within 24 hours of treatment
  • Allergy to citric acid, pineapple, papaya, cocoa or chocolate
  • Allergy to aspirin (salicylic acid)
  • Currently using topical or systemic antiobiotics
  • Open cuts or abrasions at time of treatment
  • Any facial treatment within 14 days
  • Active cold sores at time of treatment
  • Rosacea, psoriasis, dermatitis or eczema
  • Visible inflammation or inflammatory lesions
  • Taking any medications that cause thinning of inflammation to the skin
  • Currently being treated for skin cancer, chronic skin conditions, systemic or autoimmune disorders
  • Pregnancy or breastfeeding
  • Use of isotretinoin (Accutane) within the last 12 months
  • Use of Retin-A or other prescription Retinol within 24 hours of treatment
  • Allergy to citric acid, pineapple, papaya, raspberry or raspberry seed
  • Currently using topical or systemic antiobiotics
  • Open cuts or abrasions at time of treatment
  • Any facial treatment within 14 days
  • Active cold sores at time of treatment
  • Rosacea, psoriasis, dermatitis or eczema
  • Visible inflammation or inflammatory lesions
  • Taking any medications that cause thinning of inflammation to the skin
  • Currently being treated for skin cancer, chronic skin conditions, systemic or autoimmune disorders
  • Pregnancy or breastfeeding

Age Defying Facial Contraindications

Microdermabrasion Contraindications

  • Use of Accutane within the past year
  • Allergy to citric acid, pineapple, papaya, raspberry/raspberry seed, passionfruit or lime
  • Open cuts or abrasions at time of treatment
  • Moderate to severe inflammation
  • Grade 3 or cystic acne
  • Severe couperose, rosacea, visible broken capillaries and persistent redness
  • Egg allergy
  • Blood thinning medication
  • High blood pressure
  • Claustrophobia
  • Medication causing thinning or inflammation (Steroids, or prescription Retinol)
  • Use of Accutane within the past year
  • Dermatitis, eczema and psoriasis
  • Tattoos
  • Pregnancy
  • Excessive loose skin
  • Hypersensitive/highly vascular skin
  • Open cuts and abrasion
  • Dermal fillers within 12 weeks
  • Botox injections within 8 weeks
  • Diabetes