Policies and Procedures

PHASES Skin Clinic Policies


We require 24 hours’ notice of cancellation or a no-show fee of $50.00 will be charged.

Upon booking an appointment, each client is required to provide credit card information in the event of a cancellation or no-show. This credit card information will not be stored and will ONLY be used if there is a breach in the cancellation/no-show policy.

Of course, we understand that there may be extenuating circumstances causing you to not be able to make your appointment. We ask that if you have an emergency and couldn’t cancel your appointment in time, to please contact us directly.


While you may be interested in receiving a particular treatment, please note that not every skin type or skin condition is suited for every treatment offered at PHASES Skin Clinic.

We strive to provide you with exceptional service and results, but we must consider your health and safety first and foremost. With that being said, we may not be able to perform the requested treatment but would be happy to provide an alternative treatment that will give you great results and will be safe for you and your skin.

PHASES Skin Clinic reserves the right to refuse performing any treatment that may be harmful to the client’s skin or overall health. It is at the discretion of the skin care professional to determine whether a treatment can be performed safely.

If you have any concerns about your eligibility for a particular treatment, we recommend you book a consultation for an in depth skin analysis and discussion with a professional.


As some of our clients may not be eligible to receive a particular treatment, we have outlined what the contraindications are of each treatment offered. If there is even one contraindication to a treatment, please contact us directly to discuss if this would prohibit you from receiving that treatment. It is important that our clients remain upfront and honest about any contraindications to ensure their safety.

Contraindications for Chemical Peels

  • Use of isotretinoin (Accutane) in the last 12 months
  • Use of prescription topical keratolytics/Retinol in the past 7 days
  • Current use of hydrocortisone
  • Any know allergies or sensitivities to products or ingredients
  • Allergy to aspirin
  • Active skin cancer or facial skin disease in the treatment area
  • Currently being treated for a severe systemic or autoimmune disease (must consult with physician)
  • History of radiation in treatment area
  • Herpes simplex or active infection (must use prophylactic prior to treatment)
  • History of hypertrophic scar formation
  • Pregnancy or breastfeeding
  • Irritation or inflammation at time of appointment
  • History of extremely reactive skin
  • Moderate to severe rosacea or current flare-up
  • Sunburned, wind-burned or severely dehydrated with irritation
  • Open sores, suspicious blemishes or any bleeding in treatment area
  • Recent cosmetic injections within 7 days
  • Any recent cosmetic surgery – must consult with physician

Contraindications for Microneedling

  • Active skin cancer or facial skin disease in the treatment area(s)
  • Active acne (types 2 and 3) or other skin inflammation
  • Open wounds, sores or irritated skin in the treatment area(s)
  • Allergy to stainless steel or anesthetics
  • Blood clotting problems
  • Pregnancy or breastfeeding
  • Use of isotretinoin (Accutane) within the last 12 months
  • Use of Retin-A or other prescription Retinol less within 7 days prior to treatment
  • Keloid scars
  • Eczema, psoriasis and other chronic skin conditions
  • History of actinic keratosis
  • History of diabetes
  • Scleroderma, collagen vascular diseases or cardiac abnormalities
  • Active bacterial or fungal infections
  • Anyone undergoing chemotherapy or radiation
  • Autoimmune disorders
  • Infectious disease (HIV/AIDS/hepatitis)
  • Herpes simplex (active or inactive) or active infection (must use prophylactic within 48 hours of treatment)
  • Cosmetic injections within 3-4 weeks (seasoned user) or 3-4 months (first time user)
    • Must wait 2-3 weeks post treatment for cosmetic injections
  • Excessively tanned or sunburned skin from the sun, tanning beds or use of tanning creams within previous 2 weeks

Contraindications for Dermaplaning

  • Use of isotretinoin (Accutane) within the last 12 months
  • Use of Retin-A or other prescription Retinol within 7 days prior to treatment
  • Cosmetic injections performed within 2 weeks
  • Any recent cosmetic surgery (must consult with physician)
  • Very thin skin
  • Tattoos in the treatment area
  • Dermatitis, eczema, keratosis pilaris or other chronic skin conditions
  • Sunburned skin
  • Anyone undergoing chemotherapy or radiation
  • Grade 3 or cystic acne
  • Blood thinners
  • Diabetes
  • Herpes simplex (both active and inactive) or active infection
  • High anxiety
  • Epilepsy
  • Moles and skin tags (these will just be avoided during treatment)

Contraindications for HydraFacial

  • Use of isotretinoin (Accutane) within the last 12 months
  • Use of Retin-A or other prescription Retinol within 7 days prior to treatment
  • Autoimmune disorder
  • Blood thinning medication
  • Eczema, psoriasis
  • Facial or waxing treatments performed within 7-14 days
  • Moles or warts
  • Unidentified facial growth or mark
  • Sunburn
  • Cold sores or fever blisters with pre-medication
  • Keloids
  • Facial peel or exfoliation within 7-14 days
  • Grade 3 or cystic acne
  • Under medical care for an existing skin condition
  • Allergies to: shellfish, aspirin and gluten

Contraindications of Lymphatic Drainage Therapy (available in the Platinum HydraFacial)

  • Phlebitis or Varicose veins
  • Couperose/Telangiectasia
  • Autoimmune disorders
  • Inflammatory conditions
  • Inflammation of lymph vessels
  • Lymphatic disorders
  • Cancer
  • Cardio-vascular problems
  • Cold or respiratory problems
  • Cystic acne
  • Diabetes
  • Enlarged or painful glands
  • Heart conditions
  • Hypertension/high blood pressure
  • Keloids
  • Loose/thin/aged skin
  • Lymphedema
  • New scar tissue
  • Pregnancy or breast feeding
  • Recent accident or serious injury
  • Rosacea
  • Skin abrasions or lesions
  • Steroid medications
  • Sunburn
  • Swollen or infected tonsils
  • Thyroid problems
  • Virus or influenza

Contraindications of LED Light Therapy

  • Epilepsy
  • Migraines (at time of treatment)
  • Autoimmune disorders
  • Currently taking cancer fighting drugs
  • Currently using cortisone or steroid medications
  • Medications that cause light sensitivity
  • Pregnancy or breastfeeding
  • Any suspicious moles or growths

Contraindications of Microdermabrasion

  • Medication causing thinning or inflammation (Steroids, or prescription Retinol)
  • Use of Accutane within the past year
  • Dermatitis, eczema and psoriasis
  • Tattoos
  • Pregnancy


  • Excessive loose skin
  • Hypersensitive/highly vascular skin
  • Open cuts and abrasion
  • Dermal fillers within 12 weeks
  • Botox injections within 8 weeks
  • Diabetes