CANCELLATION/NO-SHOW POLICY

We require 24 hours’ notice of cancellation or a no-show fee of $50.00 will be charged.

Upon booking an appointment, each client is required to provide credit card information in the event of a cancellation or no-show. This credit card information will not be stored and will ONLY be used if there is a breach in the cancellation/no-show policy.

Of course, we understand that there may be extenuating circumstances causing you to not be able to make your appointment. We ask that if you have an emergency and couldn’t cancel your appointment in time, to please contact us directly.

ELIGIBILITY OF TREATMENTS

While you may be interested in receiving a particular treatment, please note that not every skin type or skin condition is suited for every treatment offered at PHASES Skin Clinic.

We strive to provide you with exceptional service and results, but we must consider your health and safety first and foremost. With that being said, we may not be able to perform the requested treatment but would be happy to provide an alternative treatment that will give you great results and will be safe for you and your skin.

PHASES Skin Clinic reserves the right to refuse performing any treatment that may be harmful to the client’s skin or overall health. It is at the discretion of the skin care professional to determine whether a treatment can be performed safely.

If you have any concerns about your eligibility for a particular treatment, we recommend you book a consultation for an in depth skin analysis and discussion with a professional.

TREATMENT PRECAUTIONS / CONTRAINDICATIONS

As some of our clients may not be eligible to receive a particular treatment, we have outlined what the contraindications are of each treatment offered. If there is even one contraindication to a treatment, please contact us directly to discuss if this would prohibit you from receiving that treatment. It is important that our clients remain upfront and honest about any contraindications to ensure their safety.